Terms of Service
These Terms of Service ("Terms") govern your use of SellLync, a product of StreamLync (operated by Airnet Communications), including the website sell.streamlync.tech and the dashboard (the "Service"). By creating an account or using the Service you agree to these Terms.
1. Your account
- You must be at least 18 years old and provide accurate information.
- You are responsible for your account, your password and all activity under it, including actions by staff you give access to.
- Tell us immediately at support@streamlync.tech if you suspect unauthorised access.
2. The Service
SellLync provides tools for order and inventory management, courier booking, Facebook Messenger and Instagram inbox, automatic replies, comment auto-reply, return-risk alerts, wallet and SMS notifications. Features may change as we improve the Service. Some features depend on third parties (Meta, courier companies, SMS providers, SSLCommerz); we are not responsible for their outages, policy changes or decisions.
3. Acceptable use
You agree not to use SellLync to:
- sell illegal, counterfeit or prohibited goods or services under Bangladeshi law;
- send spam, promotional bulk SMS without consent, or misleading or abusive messages;
- break Meta's policies, courier terms or SMS regulations of Bangladesh (including BTRC rules);
- try to access other shops' data, attack or overload the Service, or reverse-engineer it.
We may suspend or close accounts that break these rules.
4. Your data and your customers
You own your store data. You give us permission to process it only to provide the Service. You are responsible for having a lawful basis to message and SMS your customers and for the content you send. See our Privacy Policy.
5. Fees, wallet and payments
- Subscription plans and prices are shown on our website and may change with notice.
- Paid usage such as SMS is charged from your prepaid wallet at the rate shown in the dashboard. If an SMS fails at the provider, its charge is returned to your wallet automatically.
- Wallet recharges are processed by SSLCommerz. Payments flagged as high-risk by the payment gateway may be held for verification before credit is added.
- Wallet credit is for use within SellLync, is not transferable and does not earn interest. Refunds follow our Refund Policy.
- Prices include or exclude VAT as stated at the point of payment.
6. Third-party services
When you connect Facebook, Instagram, a courier or other services, you also agree to their terms. You can disconnect them at any time.
7. Availability and changes
We work to keep SellLync available and secure but do not guarantee it will be uninterrupted or error-free. We may perform maintenance and update features.
8. Limitation of liability
To the extent allowed by law, SellLync and StreamLync are not liable for indirect or consequential losses, lost profits, or losses caused by third-party services. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.
9. Termination
You may stop using the Service at any time and ask us to delete your account. We may suspend or terminate accounts that breach these Terms or create risk for us or others. Unused wallet credit on termination is handled under the Refund Policy.
10. Governing law
These Terms are governed by the laws of Bangladesh. Disputes will be handled by the courts of Dhaka, Bangladesh, after first trying to resolve them with us in good faith.
11. Changes to these Terms
We may update these Terms. Continued use after the "Last updated" date means you accept the updated Terms.
12. Contact
StreamLync (operated by Airnet Communications)
Level 7, Dhanmondi 27, Dhaka, Bangladesh · #335 Sylhet Road, Moulvibazar, Bangladesh
Email: hello@streamlync.tech · Support: support@streamlync.tech · Phone: +880 9696 346803