Refund Policy
This Refund Policy explains when payments made to SellLync (a product of StreamLync, operated by Airnet Communications) can be refunded. SellLync sells digital services only; no physical products are delivered.
1. Wallet recharges
- Unused recharge: you can request a refund of a wallet recharge within 7 days of payment if none of that recharge has been used. Bonus credit given with a pack is removed when the recharge is refunded.
- Partly used recharge: the unused amount, minus any bonus credit received, can be refunded on request within 7 days of payment.
- After 7 days, wallet credit is not refundable but stays in your wallet for future use.
2. Automatic credits back to your wallet
- If an SMS fails at the SMS provider, its charge is returned to your wallet automatically.
- If you were charged twice for the same payment, or charged because of a system error on our side, we refund the full amount.
3. Subscription fees
Subscription fees cover the billing period you paid for. If the Service was unavailable for a significant part of that period because of a problem on our side, we will extend your plan or refund the affected portion.
4. Payments held for verification
Payments flagged as high-risk by the payment gateway may be held. If we cannot verify the payment, it is not credited and is refunded to the original payment method.
5. How to request a refund
Email support@streamlync.tech with your account email, the transaction ID shown in your wallet history and the reason. We reply within 3 working days.
6. How refunds are paid
Approved refunds are returned to the original payment method (card, bKash, Nagad, Rocket or bank) through SSLCommerz. Depending on your bank or wallet provider, the money usually arrives within 7–10 working days.
7. Contact
StreamLync (operated by Airnet Communications)
Level 7, Dhanmondi 27, Dhaka, Bangladesh · #335 Sylhet Road, Moulvibazar, Bangladesh
Email: hello@streamlync.tech · Support: support@streamlync.tech · Phone: +880 9696 346803